
Packages have insurance covered for the total cost minus tax and shipping.

Please contact us immediately if your package is missing an item.

We insure all packages with shipping insurance in the case of theft or lost parcels. Attach photos and evidence and send to package is missing an item.Take photos of the figures inside the shipping box, a photo of the box showing the box size on the bottom, and another photo of your order receipt.Upon noticing the incorrect item(s) was sent, please keep ALL item(s) the way they arrived figure boxes should not be opened.Please take these following steps in order: If in any case your package contains the wrong items, please contact us immediately. I was sent the wrong item(s) in my order. We do not accept cancellations or refunds on the difference for currency fluctuations. In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee. When we place that order, we cannot remove or cancel that item with the supplier. We are determined to fulfill your order once it is placed Once an item on preorder is placed, we contact our respective supplier to place in that order for you.

Can I cancel and get a refund?Ĭancellations and refunds are determined by case by case scenarios. ALL INQUIRIES OR REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ORDER.
